This is a long story and I hope that someone can help me that has had a similar experience.June 12th’08 I called Adobe re the problems I have been having with Photoshop since I installed the upgrade to Tiger called Leopard. Prior to the new OS I had no problems with PS. With their direction I uninstalled PS and reinstalled it. My customer number is 100241277 and the case number is/was 180268450.July 2/08 called Adobe re previous calls and the inability to transfer from Bridge to Photoshop.
Mar 21, 2016 - Acrobat X or XI fails at launch and returns the error 'Error 213:19. A problem has occurred with the licensing of this product.' This document.
![Photoshop Photoshop](/uploads/1/2/5/6/125642439/694721266.png)
I downloaded “Cyberduck” and transferred a number of files to be analyzed by Adobe and was told that the matter would be transferred to a “higher” authority. The error message that I was getting was:“The Application Bridge quit unexpectedly. Mac 0SX and other applications are not affected. Check Relaunch to launch the application.”July 7th’08 after being advised that it was an operating system problem I called Mac and the techs name was Matt who had me uninstall and reinstall with all updates case #100109515I later called back and got Andy who again had me uninstall and reinstall.July 28th I received a call from Adobe to see if I had been able resolve the issues and at that time I told them that I had not and that I had been in touch with MacAug 7th’08 again called Adobe, spoke to Rachel who took all the details and indicated that I should be talking to a level 2 IT. I indicated that I had no problem with PS if I started from scratch turning on the computer however the problem seemed to occur when I left the ‘puter in sleep mode and then attempted to use PS where upon it crashed.It also crashed when I went from Lightroom to PSAug 11th’08 I opened PS only to get the following error message “Licensing for this product has stopped working. You cannot use this product at this time.
Sounds like you need to hire a Mac consultant in your area that is good at software/OS trouble shooting. Sounds like you are outside your comfort and skill level and need an expert to take over. Could be a OS problem, could be a PhotoShop problem, could be a 3rd party software or plugin problem, or it could even be a hardware issue (memory, hard drive, logic board, etc). You need someone who specializes in troubleshooting and pay them to take a look at get you back on track.Here is the link to the page on Apple's site where you can find a quality 3rd party consultant in your area:On the right side, put your city and province in the search field and click 'Go'. You will find 5 companies in Toronto proper, one in Thornhill, one in Mississauga, one in Rochmond Hill, one in Brampton and two in Hamilton. That's 11 choices all within 40 miles of Toronto.On a side note, the company you are calling is Apple and it is an Apple Tech support person you are speaking with. It is not Mac you are calling.
It would be sorta like saying that you were calling CreativeSuite instead of calling Adobe.William Gordonwrote:This is a long story and I hope that someone can help me that has hada similar experience.June 12th’08 I called Adobe re the problems I have been having withPhotoshop since I installed the upgrade to Tiger called Leopard.Prior to the new OS I had no problems with PS. With their directionI uninstalled PS and reinstalled it. My customer number is 100241277and the case number is/was 180268450.July 2/08 called Adobe re previous calls and the inability totransfer from Bridge to Photoshop. I downloaded “Cyberduck” andtransferred a number of files to be analyzed by Adobe and was toldthat the matter would be transferred to a “higher” authority. Theerror message that I was getting was:“The Application Bridge quit unexpectedly. Mac 0SX and otherapplications are not affected.
Check Relaunch to launch theapplication.”July 7th’08 after being advised that it was an operating systemproblem I called Mac and the techs name was Matt who had me uninstalland reinstall with all updates case #100109515I later called back and got Andy who again had me uninstall andreinstall.July 28th I received a call from Adobe to see if I had been ableresolve the issues and at that time I told them that I had not andthat I had been in touch with MacAug 7th’08 again called Adobe, spoke to Rachel who took all thedetails and indicated that I should be talking to a level 2 IT. Iindicated that I had no problem with PS if I started from scratchturning on the computer however the problem seemed to occur when Ileft the ‘puter in sleep mode and then attempted to use PS where uponit crashed.It also crashed when I went from Lightroom to PSAug 11th’08 I opened PS only to get the following error message“Licensing for this product has stopped working. You cannot use thisproduct at this time.